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Terms & Conditions

Last updated: November 2025
Business name: Sorted By Sonia
Website: [Insert website URL]
Contact email: [Insert contact email]


1. Introduction


These Terms and Conditions outline the agreement between you (“the Client”) and Sorted By Sonia (“we,” “us,” or “our”) when booking our services.
By making a booking or using our services, you agree to be bound by these terms.

2. Services


Sorted By Sonia provides professional organising and related lifestyle or business support services. The exact nature of the service will be agreed upon at the time of booking or as described in your quotation or confirmation message.

We reserve the right to update or modify our services at any time.


3. Bookings and Payments


  • All bookings must be confirmed in writing (via email, message, or booking form).

  • Full payment or a deposit (if applicable) is required to secure your booking.

  • Once payment has been received, your booking will be confirmed.

4. Non-Refundable Policy


  • All payments are non-refundable, except where required by law.

  • If you need to reschedule, please contact us as soon as possible — we will do our best to accommodate your request, subject to availability.

  • In cases of genuine emergencies, we may, at our discretion, offer to transfer your payment to a future date.

5. Cancellations


If you cancel your booking or fail to attend a scheduled appointment, you will forfeit your payment.
If we must cancel due to unforeseen circumstances, you will be offered a rescheduled appointment or a full refund.


6. Client Responsibilities


You agree to:

  • Provide accurate information when making a booking.

  • Ensure the space or information needed to complete the service is available and safe to access.

  • Treat our staff or representatives respectfully at all times.

7. Limitation of Liability


While every effort is made to deliver services with care and professionalism, Sorted By Sonia is not liable for:

  • Any indirect, incidental, or consequential loss or damage.

  • Loss resulting from incomplete or inaccurate information provided by the client.

Our total liability for any claim shall not exceed the total amount paid for the relevant service.


8. Data Protection and Privacy


All personal information collected during the booking process or while providing services is handled in accordance with the UK GDPR and the Data Protection Act 2018.
We only collect information necessary to deliver your service and communicate with you.
Your details are stored securely and will never be shared with third parties unless required by law or necessary to perform the service (e.g., invoicing or payment systems).

For full details, please see our Privacy Policy.


9. Intellectual Property


All written materials, guides, or templates provided as part of our service remain the intellectual property of Sorted By Sonia and must not be copied, shared, or distributed without prior permission.


10. Governing Law


These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland.
Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.


11. Contact Us


If you have any questions about these Terms and Conditions, please contact:

Sorted By Sonia
📧 Email: [insert contact email]
🌐 Website: [insert website URL]

Phone: +44 7867219403

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